F.A.Q's

Frequently Asked Questions

We have shared some of the most frequently asked questions to help you out!

General Topics ?

Our company provides a secure fund management service, helping members trade and invest using USDT with professional portfolio handling. We focus on transparency, privacy protection, and consistent financial growth.

You can start by creating an account, completing your identity verification (KYC), and making an initial deposit in USDT (TRC20). Once confirmed, your assigned Personal Account Executive will assist you with the investment setup and fund management plan.

Members may request a full refund of their initial deposit within 7 days if the account has not generated profit and they are unsatisfied with our management service. Refunds are processed within 3–5 business days after approval. Full details are available in our Refund Policy.

We comply with Singapore’s Personal Data Protection Act (PDPA) and international data privacy standards. Your personal and financial information is encrypted, never sold, and only shared with verified regulatory authorities when legally required. Read more in our Privacy Policy.

No. To protect members’ funds, our system only allows withdrawals or transfers to the registered beneficial account or the verified USDT TRC20 wallet set in your profile. The company is not permitted to deduct or transfer profits to third-party accounts.
Customer Support ?

You can reach our support team via official whatsapp support, email, or by contacting your assigned Personal Account Executive. We aim to respond to all inquiries within 24 hours on business days.

Withdrawals are usually processed within 24–48 hours, depending on blockchain confirmation speed and account verification status. Larger amounts may require additional verification for security purposes.

You can view your live investment status and daily profit updates in the dashboard. Additionally, your Personal Account Executive can provide periodic performance summaries upon request.

Contact our support team immediately. Account suspension may occur due to security verification, suspicious transactions, or failed KYC. Once verified, access can be restored promptly.

For security purposes, wallet address and bank account updates must be requested through our support team. You’ll be asked to verify your identity before any modification can be made to ensure funds remain secure.
Investment & Trading Topics ?

We offer multiple managed fund portfolios designed to suit different risk appetites — including conservative, balanced, and aggressive plans. Each plan uses professional trading strategies to help members grow their funds securely.

Profits are calculated based on market performance and the selected investment plan. All profits are automatically credited to your account wallet in USDT, where they can be reinvested or withdrawn according to your preference.

Market fluctuations are normal. Our fund management team uses diversified strategies to minimize risk and protect your capital. Members are also eligible for the 7-Day Refund Policy if no profit has been generated.
Compliance & Regulation ?

Yes. Our company operates as a legally registered fund management service provider under Singapore’s business regulations. We adhere to all relevant financial, tax, and anti-money laundering (AML) standards in accordance with the Monetary Authority of Singapore (MAS) guidelines.

We implement strict internal controls, transaction monitoring, and regular audits to ensure all operations comply with international investment laws and Singapore’s Personal Data Protection Act (PDPA). Every transaction is recorded transparently for accountability and reporting purposes.

All members must complete full identity verification (KYC) before depositing or withdrawing funds. We perform AML screening and risk assessment to ensure the safety and legitimacy of all participants in our investment platform.

Members’ funds and profits are securely stored and can only be transferred or withdrawn to the verified beneficial account or registered USDT TRC20 wallet owned by the member. The company is not authorized to deduct or move profits to third-party accounts under any circumstance.